# Contacts

MAIA's contacts enrichment resolves the entity behind a parcel, a building, or a business, then finds the persona you asked for inside it: the owner behind an LLC, or a specific role at the business. Each contact comes with contact details and the evidence for the match.

Updated: 2026-09-30. Source: https://maia-analytics.com/docs/enrichments/contacts

## What it answers

A parcel is not a person. The record names an LLC, a trust, or a company, and you need someone who can say yes. Contacts is the tool for that step. On every row it does two things in order.

| Step | What MAIA does | Example |
| --- | --- | --- |
| Resolve the entity | Works out who is really behind the name on the row, through an LLC, a trust, or a company | The deed names a holding LLC. Behind it is the investment firm that formed it |
| Find the persona | Finds the person you asked for inside that entity | The managing member of the LLC, or the head of facilities at the business |

A persona is any target person. The owner behind an LLC is one. So is a specific role at a business, or a specific role within the LLC. You choose the persona; the row supplies the entity.

> **Note:** Each row spends credits. Filter the table to the owners you will call before you run. See [Run an enrichment](https://maia-analytics.com/docs/enrichments/run-an-enrichment).

### The owner behind the entity

When you name no role, this is the persona MAIA looks for: the person who controls the owner of record.

> **You ask:** Find every 2 to 50 unit multifamily building in these San Gabriel Valley cities, and for each owner give me the person behind the LLC and contact information for each of them.

### A role at a business

On a business row, the entity is the business at the site, not the landlord who owns the parcel under it. Name the role you want there.

> **You ask:** For each distribution center on this list, find the head of facilities or operations, with a work email and a phone number.

### A role within the owner

Name a role inside the owning entity, and MAIA looks for that person rather than the owner in general.

> **You ask:** For each building, find the facilities director or the managing member, with a phone number and an email.

### Say who you want

| You ask for | MAIA looks for |
| --- | --- |
| The owner, or nothing | The person who controls the entity on the deed |
| The decision maker | An owner, a principal, or an executive |
| The facilities director | That title, or the nearest one in the entity |
| Someone in real estate | The person whose role covers property, leasing, or expansion |

MAIA aims for one primary contact per row, and for two or three people when the owner is an entity and you asked for no one in particular.

## What you get

A list of contacts per row. Each contact can carry these fields.

| Group | Fields |
| --- | --- |
| Person | Name, job title, role, and seniority |
| Company | Name, website, size, industry, and location |
| Reach | Work email, personal email, phone, and mobile phone |
| Profiles | LinkedIn and other public profiles |
| Evidence | Identity status, the basis for it, and the sources |

Personal email and mobile phone are personal data. How you use them is on you. See [Restricted uses](https://maia-analytics.com/docs/reference/restricted-uses).

## Identity evidence

Every contact states how well its identity is supported. Treat every contact as a lead to verify.

| Status | What it requires |
| --- | --- |
| Corroborated identity | Two or more independent sources agree |
| Single-source identity | One source, with nothing else to confirm it |
| Identity conflict | The name disagrees with the owner on record, or with the person you asked for |

Each contact also records where its phone and email came from: property records, published sources, or both.

## What MAIA drops

MAIA removes values that look like contact details and are not.

- Catch-all addresses, such as `info@`, `sales@`, and `noreply@`
- Masked or placeholder emails and phone numbers
- Any contact with no person's name

## Working the list

1. Open a contact in its cell and choose **Save to contacts**.
2. Open the project's **Contacts** page. Every saved contact is there, with the parcels it is linked to.
3. Mark each one **Not contacted**, **Contacted**, or **Contact failed**, and add notes as you go.
4. Download the list as CSV when you need it in another tool. Downloads are turned on per workspace.

> **Note:** The rules on calls, texts, and email that apply to you still apply. MAIA finds the person. Reaching them is your call.

## Limits

- **The research is bounded, and no source resolves every owner.** Each row gets a fixed amount of research, and a row with no contact found reads **Unavailable**. To try them again, choose **Re-run unavailable rows** in the column's **Enrich** menu.
- **Contacts never leave through a shared link.** Contact columns are excluded from every link. See [Sharing and publishing](https://maia-analytics.com/docs/capabilities/sharing-and-publishing).
- **Restricted uses apply.** Finding an owner to call about a property is fine. MAIA declines any request to use contact data for a decision about a person's credit, insurance, employment, tenant screening, or housing eligibility.

## In the app and over MCP

| Where | How |
| --- | --- |
| The web app | Ask for it in chat, or choose **Add enrichment** above the table. See [Run an enrichment](https://maia-analytics.com/docs/enrichments/run-an-enrichment) |
| MCP | Ask for it in the `request` of `create_project`, or in a `send_message` |

## Related

- [Mortgages and liens](https://maia-analytics.com/docs/enrichments/mortgages-and-liens) tells you what the owner owes.
- [Property details](https://maia-analytics.com/docs/enrichments/property-details) tells you whether the owner uses the building.