MAIA Privacy Policy

Effective date: July 27, 2026

Introduction

Welcome to MAIA Analytics, Inc. ("MAIA," "we," "our," or "us").

Our Privacy Policy explains how we collect, safeguard, and disclose information resulting from your use of our websites, applications, and services (collectively, the "Service").

We use your data to provide, improve, and secure the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Our Customer Terms and Conditions ("Terms") govern all use of the Service. Together with this Privacy Policy, they form our agreement with you ("Agreement").

What this policy covers. This policy describes how we handle Personal Data that we collect directly from individuals — for example, when you create an account, contact support, or browse our website. It does not govern Customer Data that a customer or its authorized users submit through the Platform. That data belongs to the customer, and our handling of it is governed by the Terms.

If this policy and the Terms disagree, the Terms control. This policy is incorporated into the Terms by reference, and the Terms set the order of precedence.

Definitions

Service means the MAIA platform, website, and related offerings operated by MAIA Analytics, Inc.

Personal Data means information that can identify a living individual (e.g., name, email, billing information).

Usage Data means information collected automatically through your use of the Service (e.g., logs, device type, activity patterns).

Customer Data means the information and content a customer or its authorized users submit through the Platform. Customer Data is owned by the customer and is governed by the Terms, not by this policy.

Aggregated Data means anonymized, de-identified, or aggregated data we derive from Customer Data that does not identify any customer, authorized user, or individual.

Cookies are small files stored on your device to remember preferences and analyze usage.

Data Controller is MAIA Analytics, Inc., which determines the purposes and methods of processing your Personal Data.

Data Processor (Service Provider) means third parties who process data on our behalf (e.g., hosting or payment providers).

User means the individual using our Service.

Your Rights

For California residents, the California Privacy Rights Act (CPRA) provides rights including:

The right to correct inaccurate personal information.
The right to know what personal information we collect, from whom, why, and to whom it is disclosed.
The right to delete personal information collected.
The right to opt out of the "sale" or "sharing" of personal information (we do not sell your data).
The right to limit use and disclosure of sensitive personal information (not collected by MAIA).
The right to non-discriminatory treatment for exercising your rights.

You may exercise these rights by contacting us at support@maia-analytics.com.

Information Collection and Use

We collect several types of information to provide and improve our Service:

Personal Data

When using MAIA, we may collect:

Name
Email address
Billing information
Account credentials

We use this data to manage your account, process payments, and communicate with you.

Usage Data

We automatically collect information such as:

Device type, operating system, browser version
IP address and general location
Platform usage logs (e.g., features used, time spent)

This data helps us monitor and improve the Service.

Cookies

MAIA uses cookies to:

Operate core functions (login, security)
Remember user preferences
Analyze usage

You can refuse cookies in your browser settings, but some features may not work.

Use of Data

MAIA uses collected data for purposes including:

(a) To provide and maintain the Service.
(b) To improve product functionality and develop new features.
(c) To process payments and billing.
(d) To provide customer support.
(e) To send service updates and marketing communications (with opt-out available).
(f) To monitor and analyze usage.
(g) To detect, prevent, and address technical issues or security threats.
(h) To comply with legal obligations.
(i) To train and improve our AI models, subject to the limits in the section below.

Use of Data for AI Training

We do not use Customer Data to train or fine-tune our AI models. The content you and your authorized users submit through the Platform belongs to you, and the Terms do not grant us a license to train on it.

To improve MAIA's accuracy and performance, we train and fine-tune our models only on:

Aggregated Data — anonymized, de-identified, or aggregated data derived from Customer Data that does not identify any customer, authorized user, or individual.
Usage Data — to monitor, maintain, and optimize the performance of the Platform.
Feedback — suggestions, comments, and feature requests you choose to send us.

Because we do not train on Customer Data, there is nothing to opt out of. Any change to this would require an amendment to the Terms.

Disclosure of Data

We may disclose personal information in these circumstances:

(a) Service Providers – We use trusted third parties to process data on our behalf, including:

Google Cloud (hosting & storage)
Stripe (payment processing)
OpenAI (AI services)
Pydantic Logfire (logging & monitoring)

(b) Legal Requirements – If required by law, subpoena, or regulatory request.

(c) Business Transactions – If MAIA undergoes a merger, acquisition, or sale of assets, data may be transferred.

We do not share or sell your data to advertisers.

Retention of Data

We retain your data while your account is active.
After closure, limited information may be retained for compliance, billing, or legal obligations.
Logs may be retained for monitoring and security purposes.

Security of Data

We use encryption, access controls, and monitoring to protect your data. However, no method of electronic storage is 100% secure.

Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect data from children. If you believe we have collected such data, contact us and we will delete it.

International Processing

Your data may be processed in the United States. By using the Service, you consent to this processing.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new Effective Date. If changes are material, we will notify you via the Service or email.

Contact Us

MAIA Privacy Team

Email: support@maia-analytics.com

Privacy policy