MAIA Privacy Policy

Effective date: September 29, 2025

Introduction

Welcome to MAIA Analytics, Inc. ("MAIA," "we," "our," or "us").

Our Privacy Policy explains how we collect, safeguard, and disclose information resulting from your use of our websites, applications, and services (collectively, the "Service").

We use your data to provide, improve, and secure the Service — including training our AI models. By using the Service, you agree to the collection and use of information in accordance with this policy.

Our Terms of Use ("Terms") govern all use of the Service. Together with this Privacy Policy, they form our agreement with you ("Agreement").

Definitions

Service means the MAIA platform, website, and related offerings operated by MAIA Analytics, Inc.

Personal Data means information that can identify a living individual (e.g., name, email, billing information).

Usage Data means information collected automatically through your use of the Service (e.g., logs, device type, activity patterns).

Cookies are small files stored on your device to remember preferences and analyze usage.

Data Controller is MAIA Analytics, Inc., which determines the purposes and methods of processing your Personal Data.

Data Processor (Service Provider) means third parties who process data on our behalf (e.g., hosting or payment providers).

User means the individual using our Service.

Your Rights

For California residents, the California Privacy Rights Act (CPRA) provides rights including:

The right to correct inaccurate personal information.
The right to know what personal information we collect, from whom, why, and to whom it is disclosed.
The right to delete personal information collected.
The right to opt out of the "sale" or "sharing" of personal information (we do not sell your data).
The right to limit use and disclosure of sensitive personal information (not collected by MAIA).
The right to non-discriminatory treatment for exercising your rights.

You may exercise these rights by contacting us at support@maia-analytics.com.

Information Collection and Use

We collect several types of information to provide and improve our Service:

Personal Data

When using MAIA, we may collect:

Name
Email address
Billing information
Account credentials

We use this data to manage your account, process payments, and communicate with you.

Usage Data

We automatically collect information such as:

Device type, operating system, browser version
IP address and general location
Platform usage logs (e.g., features used, time spent)

This data helps us monitor and improve the Service.

Cookies

MAIA uses cookies to:

Operate core functions (login, security)
Remember user preferences
Analyze usage

You can refuse cookies in your browser settings, but some features may not work.

Use of Data

MAIA uses collected data for purposes including:

(a) To provide and maintain the Service.
(b) To improve product functionality and develop new features.
(c) To process payments and billing.
(d) To provide customer support.
(e) To send service updates and marketing communications (with opt-out available).
(f) To monitor and analyze usage.
(g) To detect, prevent, and address technical issues or security threats.
(h) To comply with legal obligations.
(i) To train and improve our AI models.

Use of Data for AI Training

To improve MAIA's accuracy and performance, we use user inputs, feedback, and usage data to train and fine-tune our AI models.

This may include both Personal Data and Usage Data.
At this time, MAIA does not offer an opt-out from training. If this changes, we will update this policy.
Enterprise customers may negotiate separate terms restricting training on their data.

Disclosure of Data

We may disclose personal information in these circumstances:

(a) Service Providers – We use trusted third parties to process data on our behalf, including:

Google Cloud (hosting & storage)
Stripe (payment processing)
OpenAI (AI services)
Pydantic Logfire (logging & monitoring)

(b) Legal Requirements – If required by law, subpoena, or regulatory request.

(c) Business Transactions – If MAIA undergoes a merger, acquisition, or sale of assets, data may be transferred.

We do not share or sell your data to advertisers.

Retention of Data

We retain your data while your account is active.
After closure, limited information may be retained for compliance, billing, or legal obligations.
Logs may be retained for monitoring and security purposes.

Security of Data

We use encryption, access controls, and monitoring to protect your data. However, no method of electronic storage is 100% secure.

Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect data from children. If you believe we have collected such data, contact us and we will delete it.

International Processing

Your data may be processed in the United States. By using the Service, you consent to this processing.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new Effective Date. If changes are material, we will notify you via the Service or email.

Contact Us

MAIA Privacy Team

Email: support@maia-analytics.com

Privacy policy