Billing
Credits
Credits are a dollar balance that a MAIA workspace spends on research. A workspace can hold three kinds: monthly credits from its plan, promotional credits from MAIA, and credits it purchased.
Credits are dollars#
A credit balance is an amount of money, written with a dollar sign: $500 in credits. There is no other unit, and nothing to convert.
Three kinds of credits#
| Kind | Where it comes from | When it expires |
|---|---|---|
| Monthly credits, on Pro | Where it comes fromYour plan grants them each month | When it expiresAt the reset date. What is left does not roll over |
| Monthly credits, on Free | Where it comes fromRefilled to $5 each month | When it expiresThey do not expire. What is above $5 at the reset date stays |
| Promotional credits | Where it comes fromMAIA adds them to a Pro workspace's period | When it expiresThey do not expire. Cancelling the plan removes them |
| Purchased credits | Where it comes fromYou buy them | When it expiresNever |
The amounts are on Plans.
The order credits are spent#
MAIA spends them in this order:
- Monthly credits
- Promotional credits
- Purchased credits
The credits that reset are used first, so the credits you paid for keep their value longest.
Note
A workspace holds $120 in monthly credits and $200 purchased. A run that spends $200 takes all $120, then $80 of the purchased credits, leaving $120.
One balance for the workspace#
Every member spends from the same balance, and so do chat and enrichments. A workspace has no separate balance for a person, a project, or a kind of work. Credits stay with the workspace that holds them and cannot be moved to another.
When your plan changes#
| Event | What happens to your credits |
|---|---|
| You upgrade from Free to Pro | What happens to your creditsPro's monthly credits replace what remained of Free's. Purchased credits are kept. See Plans |
| You cancel Pro | What happens to your creditsPurchased credits can be spent until the paid period ends. After that they are kept, and wait until paid access resumes. See Manage your plan |
| You run out | What happens to your creditsNew work stops until credits are added. See Out of credits |
Where to see your balance#
Open your account and choose Plan & usage. Every member of the workspace can read it.
| What you see | How it is shown |
|---|---|
| Monthly credits | How it is shownThe share remaining, as a percentage, with the date they reset. Promotional credits are counted in |
| Purchased credits | How it is shownA dollar amount |
| Plan | How it is shownIts price, its status, and the date it renews |
The account menu shows the same balance, so you can check it without leaving your project. When less than a fifth is left, the meter turns amber and says so.
Related#
- What uses credits explains what spends the balance.
- Buy credits and auto-reload explains how to add to it.