Billing
Manage your plan
A MAIA workspace manages its plan from the Plan & usage tab of its account: upgrade to Pro, change a card, read receipts, recover from a failed payment, cancel, and reactivate. Any member can do so.
Where to find it#
Open your account and choose Plan & usage. The tab shows the plan, its price, its status, and the date it renews.
Any member of the workspace can read the tab and act on it. Billing has no admin role, so any member can upgrade, buy credits, or cancel, and each of those applies to the whole workspace.
Upgrade to Pro#
Start the upgrade from the Plan & usage tab, or from the notice MAIA shows when you run out of credits. Check which workspace you are in first. Payment is taken at checkout.
- The workspace stays the same. Projects, data, members, and history are kept.
- Free's monthly credits end when you subscribe. Pro's monthly credits are added at once, and again each month. Checkout says so before you pay.
- Purchased credits are kept. Only the Free plan's monthly credits are replaced.
- Pro starts when the payment is confirmed, not when checkout closes.
Cards and receipts#
On Pro, choose Manage billing on the Plan & usage tab to change your card, add a billing address, and read your payments and receipts.
Plan status#
| Status | What it means | Can you work? |
|---|---|---|
| Active | What it meansThe plan is paid | Can you work?Yes |
| Payment retrying | What it meansA renewal payment did not go through, and MAIA is retrying it | Can you work?Yes |
| Paid work paused | What it meansThe retries ran out | Can you work?No. Pay the open invoice from Manage billing |
| Ended | What it meansThe plan was cancelled and its paid period is over | Can you work?No, until you reactivate |
When a payment fails#
MAIA shows a warning on every page and retries the payment for about a week. Work continues during the retry period, and auto-reload waits until the plan is paid.
- Choose Manage billing on the Plan & usage tab and update your card. The warning clears when a payment goes through.
- If the retries ran out and work has paused, pay the open invoice from Manage billing. Work resumes where you left it. A message that could not be sent is still in the chat box. Send it again.
Cancel#
Choose Cancel subscription on the Plan & usage tab. MAIA tells you what you keep before you confirm. Cancelling applies to the whole workspace, and any member can do it.
| What | After you cancel |
|---|---|
| Paid access | After you cancelContinues until the end of the period you paid for |
| Purchased credits | After you cancelSpendable until the paid period ends. After that they are kept, and wait until paid access resumes |
| Monthly credits | After you cancelEnd with the period |
| Auto-reload | After you cancelStops charging at once |
| Projects and data | After you cancelKept |
Reactivate#
Reactivate from the same tab. Purchased credits you held are there when paid access resumes, and auto-reload resumes with the settings you saved.
Limits#
- Pro is billed monthly. There is no annual plan.
Related#
- Plans compares Free, Pro, and Enterprise.
- Buy credits and auto-reload covers adding credits without changing plan.