Billing
Out of credits
A MAIA workspace is out of credits when its balance reaches $0. New work stops, running work finishes, and everything already built stays available. New work can start again once credits are added.
What happens at $0#
| What | At $0 |
|---|---|
| New chat messages | At $0Not sent |
| New enrichments | At $0Do not start |
| Work already running | At $0Finishes, even if it takes the balance below $0. The shortfall comes out of the next credits added |
| Projects, layers, tables, and skills | At $0Stay available. Nothing is removed |
The chat box tells you when you are out of credits. On the Free plan it also shows the date your monthly credits reset. Over MCP, a run refused at $0 returns the same message to your client.
Three ways back#
| Route | Where | How long it takes |
|---|---|---|
| Buy credits | WhereYour account, then Plan & usage | How long it takesAs soon as the payment is confirmed |
| Upgrade from Free to Pro | WhereThe same tab, or the notice in the chat box | How long it takesAs soon as the payment is confirmed |
| Wait for your monthly credits | WhereThe reset date is on the Plan & usage tab | How long it takesUntil the reset date |
The balance updates in every open tab once payment is confirmed.
Note
Two cases where buying credits is not the way back. While a Pro plan is past due, unpaid, or ended, MAIA does not sell credits, and the purchased credits you hold wait until paid access resumes. See Manage your plan. And if auto-reload was on and you still reached $0, auto-reload has stopped for a reason the Plan & usage tab names. See When auto-reload stops.
Stopped work does not restart on its own#
MAIA never runs stopped work again on its own. You choose when to continue.
| What stopped | What to do |
|---|---|
| A chat message | What to doIt is still in the chat box. Send it |
| An enrichment | What to doStart it again. Rows that already hold a value are skipped, and so are rows that came back Unavailable |
When a run needs more than you have#
A balance above $0 can still be too small for a large enrichment. Chat messages are not estimated; any balance above $0 sends one.
| Your balance covers | What happens |
|---|---|
| Part of the run | What happensMAIA offers to run the rows you can afford. The other rows are left as they are |
| None of the run | What happensThe run does not start. Smaller work can still go ahead |
When the plan is the problem#
Out of credits is about the balance. A plan that has not been paid is a different state, and it also stops new work. See Manage your plan.
Related#
- Credits explains when monthly credits reset.
- What uses credits explains how to spend less.